Refund & Return Policy

Return window

You may ask to send a pair back within 30 calendar days of delivery. The item should be unused, in the condition it arrived, and in the original box. Defective, damaged, or wrong items are eligible too — write as soon as you notice the issue.

How to start

Email [email protected] with the order number and the reason. Wait for return instructions. Do not ship a box back until we reply.

Postage and refunds

Eligible returns are free and carry no restocking fee. After we receive and inspect the pair we refund the original payment method within 1–2 business days. Banks may take another 7–10 days to post the credit.

Where to send

218 Putnam Street, Suite 4, Marietta, OH 45750, United States. Use the label and notes we send you.

Used pairs, customer damage, or missing packaging may reduce the refund. That does not change your rights on a defective or incorrect item.

[email protected] · +1 (740) 376-8142 · Monday–Friday, 9:00 AM–6:00 PM ET